If you have traveled by plane at least once in your life, you must have noticed those displays they have to show you what to do before walking through the metal detector. They tell you to take off all the metallic things you have on and, to make sure you understand what to do, they generally play a video showing a man or a lady putting off their belts, earrings, watches, necklaces, gadgets and car keys.
What is most important in this case, those videos are “educational”. This means they aim to help people to do something right. If you manage a medical clinic and have just decided to improve the quality of your services by choosing a secondary medical front desk receptionist and its many features, you might want your patients to know more about these changes and what they can do to fully use these new features.
However, you had better remember that even though young people find it easy to make an appointment through a web scheduler, one who is not technologically proficient might need a little help.
Now, every medical practice has a waiting room where patients wait for the doctor to be available and, depending on how busy the day is, they might have to wait from one minute to one or even two hours (especially in case of patient no-shows, which really mess up the doctor’s daily agenda).
To make the wait more pleasant, most medical practices are equipped with displays which play informational videos and ads that promote the medical clinic.
But what if you used that waiting time in a more useful way?
One excellent way to make the most out of those unused minutes is by using this time to instruct your patients on what a automatic medical office receptionist is, what services your medical office offers (Electronic Medical Records, appointment reminders, web forms…) and how to fill a Health Information Form online.
Also, you might want them to know how to make an appointment by simply using the online scheduler that it on the website, illustrating all the advantages such feature will bring them.
For example, it would be smart to underline that they will not have to drive through heavy traffic in order to reach the medical practice and wait in line to make an appointment with the medical office assistant, for the online appointment scheduler allows them to book their appointments in the comfort of their homes, or even while walking in the street, if their mobile phones or smart phones are connected to the Internet.
After all, everybody owns at least a computer nowadays and those who do not for some reason, either go to internet cafes or have a friend who will make the appointment for them.
Hence, one thing that is certain is that you should actively promote the new services you offer (online appointment scheduling, web forms, health information form, electronic medical records, backup medical front desk secretary…) by all possible means. And the monitors that are installed in the waiting room in your medical office are one great waty to achieve that promotion for free. And once your patients learn how to use these new services, they will appreciate the time these services save them and will be much more loyal to your medical practice.
AssistMedic is a provider of virtual office assistant services to companies in USA and Canada for several years. See their automated medical office receptionist that can be easily integrated with any medical website
